How do I establish a user account on

Establishing a user account on is easy! Just go to and select either the “Monthly Registration” or the “Annual Registration” button. Your registration will be processed by our user management company (Memberful). A secure payment processor (Stripe) is used to process payment information.

Where do I go after I establish a user account to access business management tools?

After registration, you will be redirected to the main menu where you can access all of the site features and tools.

Is the information that I input into secure?

Your payment information is stored by our secure payment processor (Stripe). This company is certified to PCI Service Provider Level 1, which is the most stringent level of certification available in the online payments industry.

Information input by the user into the tools on is encrypted using a SSL certificate and can only be viewed by that user after successful login to the website. Both our website and information input by our users is automatically backed up by our hosting company on a daily basis.

I’ve updated my email address and now my information is missing, what should I do?

The information that you input into our website is stored in a database and associated with the original email address used during the registration process. Please use the “Contact Us” form to let us know both your old and new email addresses and we will make the necessary changes in our database to allow you to view and change your data. 

I just registered but I’m unable to log into the website, what should I do?

This typically occurs when there is a misspelling in the email address used during the registration process. Please use the “Contact Us” form to let us know about the problem and we will correct your email address.

How do I update my payment information?

You can update your payment information by going to and selecting “Account” under “Your Account” on the right side of the page (if you are using a mobile device scroll down near the bottom of the page). When the “Your Account” window appears, click on the “Update Card” link near the bottom of the window. You will then be prompted to enter your new credit card information. When you are finished, click on the “Update my credit card” button.

Why won’t my payment go through?

Sometimes our payment processor flags a transaction and prevents a payment from going through. If this occurs and you don’t have another method of payment please use the “Contact Us” form to let us know about the problem. We will contact our payment processor and submit a request to allow the transaction. 

How do I cancel my subscription?

You may cancel your subscription at any time by going to and selecting “Account” under “Your Account” on the right side of the page (if you are using a mobile device scroll down near the bottom of the page). When the “Your Account” window appears, click on the “Subscriptions” button, select the “Turn off auto-renew” option and confirm by clicking the “yes, please” link. You will still have access to all the features on until your auto-renew date. 

Why does charge a monthly subscriber fee?

Our subscriber fees are used to cover the costs associated with developing, maintaining and hosting the website. Our goal is to provide a business management tool that is affordable for all SeneGence distributors to utilize and will allow them to efficiently operate and grow their business.

Why would I to subscribe instead of using a spreadsheet to manage my business?

We have developed to offer tools and flexibility beyond what is available using spreadsheets. With you can input orders and track inventory anywhere using your mobile device. Our profit and loss summary will provide you with real-time information about your revenue, expenses, and profit margin for any selected month and year. The Downline Commission and GSV Bonus Calculator provided by will always be updated to match any future changes to Downline Commission and GSV Bonus Calculations. Our Order Tracker is linked to USPS to provide live tracking information for shipments. You can also use the mileage log on to track your business mileage and estimate your federal tax deduction. Finally, our report generator page allows you to view, print and export reports showing revenue, expenses, inventory, mileage, customer order history, and other distributor business information.

Why is my actual monthly downline commission and GSV bonus amount different than what was estimated on

Make sure that all of your downline information was input correctly and the appropriate selection was made for your monthly PV sold on the calculator. The most common mistake that users make is not selecting the correct downline when entering distributor names and PV sold information.

Our tool is unable to account for “compression” if one of your downline distributors is inactive. This impacts the way SeneGence calculates the commission earned for other downline distributors that fall under the inactive distributor. To account for compression, you must promote those downline distributors (i.e. move a 2nd downline distributor up to a 1st downline distributor) that fall under the inactive downline distributor. If you have inactive downline distributors and do not account for compression, your actual monthly downline commission and GSV bonus amount will be higher than the estimate provided by the calculator. 

Are spaces required in the USPS tracking information that I input into the order tracker? 

No, you can input the information with or without spaces and the order tracker will still provide a link to live tracking information.

Does the order tracker reduce the quantity of inventory available for sale in the inventory tracker when an order is placed?

Yes! The order tracker has the ability to pull items from your inventory tracker. After submitting a new order entry in the order tracker, scroll down to find the order and select the “Pull from inventory” button. A window will appear that will allow you to select items to remove you’re your inventory. The following conditions must be met for the “Pull from inventory” function to work properly:

  1. The user must specify a quantity in the “Number of Items Ordered” field on the order tracker form.
  2. A selection must be made in the color dropdown box on the inventory tracker to allow the order tracker to find the item when using the “pull from inventory” function.
  3. The function will only reduce quantities for items that are marked “currently in my inventory” in the items status dropdown box on the inventory tracker. 
  4. If the user attempts to pull an item and color they do not have in inventory no changes will be made to the inventory tracker.
  5. If the user inputs a quantity greater than the number available in inventory a negative balance for that item and color will be shown in the inventory tracker.

What happened to the image gallery?

We decided to remove the image gallery from our site due to concerns about the use of copyrighted material. Although the image gallery was free to use by both visitors and subscribers and we received no specific complaints about our use of the images, we decided to remove this feature and place more emphasis on the business management tools provided by our website. We do apologize to any of our subscribers who utilized the image gallery that we are unable to offer this feature going forward.

I really wish provided another tool that would help me manage my business. Are you open to feedback?

Absolutely! Please contact us using the contact form on our homepage to provide feedback or suggestions. We are always looking to improve to better meet the needs of our users.